Privacy policy

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DILGEET PRIVACY POLICY

Last Updated: May 20, 2026

DilGeet ("we," "us," or "our") operates the website dilgeet.com and provides custom Punjabi and Hindi song creation services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

DilGeet is a custom song service creating personalised songs for the South Asian diaspora, operating through Shopify. We are based in Surrey, British Columbia, Canada.

Email: hello@dilgeet.com

2. Information We Collect

2.1 Information You Provide Directly

When you place an order or contact us, we collect:

  • Your name, email address, and billing address
  • Payment information (processed securely by Shopify — we never store your full card details)
  • Song order details: the recipient's name, occasion, mood, personal memories, and any special phrases you share to help us create your custom song
  • Communications you send us by email or through our website

2.2 Information Collected Automatically

When you visit dilgeet.com, we and our third-party partners automatically collect:

  • Device and browser information (type, operating system, browser version)
  • IP address and approximate location
  • Pages visited, time spent, and how you navigate our site
  • The website, search engine, or advertisement that referred you to us
  • Actions you take on our site (e.g., clicking a button, adding to cart)

This information is collected using cookies, pixels, and similar tracking technologies placed by Shopify, Meta, Google, and TikTok.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your custom song order
  • Deliver your finished song by email
  • Communicate with you about your order, revisions, and delivery
  • Respond to your questions and provide customer support
  • Send you marketing communications (only with your consent — you may opt out at any time)
  • Measure the effectiveness of our advertising on Meta, Google, and TikTok
  • Analyse website traffic and improve our services
  • Detect and prevent fraud or misuse
  • Comply with legal obligations

We will never sell your personal information to third parties.

4. Third-Party Services and Data Sharing

4.1 Shopify

Our store is hosted on Shopify, which processes payments, manages our website, and stores order data. For more information, visit privacy.shopify.com.

4.2 Meta (Facebook and Instagram)

We use the Meta Pixel to measure conversions, optimise our ad campaigns, and build audiences for ads on Facebook and Instagram. Meta may collect your IP address, browser information, and actions you take on our site.

You can manage your Meta ad preferences at: facebook.com/settings?tab=ads

4.3 Google Analytics and Google Ads

We use Google Analytics to understand how visitors use our website, and may use Google Ads to run and measure advertising campaigns. Google Analytics collects anonymised data such as IP address, browser type, pages visited, and session duration.

Opt out of Google Analytics: tools.google.com/dlpage/gaoptout Manage Google Ads preferences: adssettings.google.com

4.4 TikTok

We may use the TikTok Pixel to measure the performance of TikTok advertising campaigns and build custom audiences. Learn more at: tiktok.com/legal/privacy-policy

4.5 Email Service Providers

We use email service providers to deliver your finished song and order communications. These providers process your email address and name on our behalf.

4.6 Legal and Business Transfers

We may disclose your information to comply with legal obligations, enforce our terms, protect our rights, or in connection with a merger, acquisition, or sale of business assets.

5. Cookies and Tracking Technologies

We use the following types of cookies and tracking technologies:

  • Essential cookies — required for the website to function (e.g., shopping cart, checkout)
  • Analytics cookies — used by Google Analytics to measure site traffic and behaviour
  • Advertising pixels — used by Meta, Google, and TikTok to measure ad performance and enable retargeting

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

6. Your Song Content — Confidentiality

The personal stories, memories, names, and details you share with us to create your custom song are treated with the highest level of confidentiality. We use this content solely to write your song. We will never:

  • Share your personal story or song details with any third party
  • Publish or use your personal content for marketing without your explicit written consent
  • Use your details to train AI models or for any purpose beyond creating your order

7. Data Retention

  • Order details and song content: up to 3 years after your order is completed
  • Financial transaction records: up to 7 years as required by Canadian tax law
  • Marketing preferences and opt-outs: retained indefinitely to respect your choices

You may request deletion of your personal information at any time by contacting hello@dilgeet.com.

8. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a portable copy of your personal information. You may also object to certain uses of your data, including direct marketing.

Canadian Residents (PIPEDA): You have the right to access and correct your personal information held by us.

California Residents (CCPA/CPRA): We do not sell personal information. You may request to know what we collect and request its deletion.

UK and EEA Residents (GDPR): Our lawful basis for processing is contract performance, legitimate interests, and consent. You may lodge a complaint with your local data protection authority.

Australian Residents (Privacy Act 1988): You have rights under the Australian Privacy Principles to access and correct your information.

To exercise any of your rights, contact us at hello@dilgeet.com. We will respond within 30 days.

For rights related to data processed by Shopify, visit: privacy.shopify.com/en

9. International Data Transfers

DilGeet is based in Canada. Your information may be transferred to and processed in Canada, the United States, or other countries where our service providers operate. For transfers from the UK or EEA, we rely on appropriate safeguards including Standard Contractual Clauses where applicable.

10. Children's Privacy

Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. Contact hello@dilgeet.com if you believe a child has provided us with information.

11. Security

We implement reasonable technical and organisational measures to protect your information. All payment processing is handled through Shopify's PCI-compliant infrastructure. No method of internet transmission is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the "Last Updated" date when we do. Continued use of our Services after an update constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: hello@dilgeet.com

Address: 9981 Whalley Boulevard, Suite 3002, Surrey, BC, V3T 0G6, Canada

We aim to respond to all privacy-related enquiries within 5 business days.

For rights related to data processed by Shopify, visit: privacy.shopify.com/en